Transparency: Receptra Naturals’ website has a database where you can look up lab reports for their products. The first time we checked, we got some 404 errors for a couple of the lab reports, but these glitches seem to have been fixed since then. We were able to see third-party lab reports for all their tinctures (though, apparently not for their topicals). 
Pellquin had it right: unfortunately, there’s a lot of poor quality CBD oil from unreliable brands. The CBD oil market is still in its infancy, and it can be challenging for consumers to educate themselves except through expensive trial and error. When Ministry of Hemp investigated CBD oil purity and safety in November, we found a host of potential problems.
Customer Service: We’ve always received fast, informative responses to our queries about products and practices, but there are definitely customers out there who have not. A quick perusal of reviews shows customers who had issues with unaddressed orders. It’s hard to know exactly what the problem is in these situations, but the company’s strict return policy (seven days for unopened products only) probably doesn’t help. It should be noted that the company has a solid base of very satisfied customers as well.
The passage of the 2018 Farm Bill made it legal to sell hemp and hemp products in the U.S. But that doesn't mean that all hemp-derived cannabidiol products are legal. Since cannabidiol has been studied as a new drug, it can't be legally included in foods or dietary supplements. Also, cannabidiol can't be included in products marketed with therapeutic claims. Cannabidiol can only be included in "cosmetic" products and only if it contains less than 0.3% THC. But there are still products labeled as dietary supplements on the market that contain cannabidiol. The amount of cannabidiol contained in these products is not always reported accurately on the product label.
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